Customer Service
Last updated: 03/08/2010
Billing/Patient Accounts
General billing questions can be addressed by calling (304) 526-2175. If you wish to speak to a financial counselor about a payment plan, please call (304) 526-6344 or (304) 526-6099. If you prefer to cal toll-free, please dial 1-888-638-8555.
Birth Certificates
The birth certificates of all babies born at Cabell Huntington Hospital are on file at the:
Cabell County CourthouseOffice of Vital Statistics Room 108
750 Fifth Avenue
Huntington, WV 25701
Phone (304) 526-8631
E-mail: tlhazlett@cabellcountyclerk.org
Hours: Monday-Friday 8:30 a.m. - 4:30 p.m. (local time)
Adults age 18 or over with a form of ID may request their own birth certificate or a birth certificate for a family member if they are related to the family member as follows:
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Please note: If the father's name is not shown on the birth certificate, he and/or his family cannot obtain a copy of the birth certificate without a court order or court-ordered paternity determination.
Additional information may be found at the Cabell County Clerk's Office by clicking on the Vital Statistics link.
Frequently Requested Telephone Numbers
Main Number/Hospital Operator: (304) 526-2000
Emergency Department: (304) 526-2200
Employment: (304) 526-2070
Laboratory: (304) 526-2145
Lost & Found/ Security: (304) 526-2223
Patient Information: (304) 526-2111
Registration: (304) 526-2080
Medical Records
If you would like to request copies of your medical records, please complete an Authorization To Use/Disclose Health Information. This form can be downloaded or obtained from the Health Information Management Department located on the ground level of Cabell Huntington Hospital This form may also be mailed/faxed to you if it's more convenient; just provide us with a fax number or mailing address.
In Person: To request your records in person, please come to the Health Information Management Department located on the ground level of the hospital. Please bring a picture ID to prove your identity.
By Mail or Fax: To request your records by mail, please download and complete the Authorization To Use/Disclose Health Information. Be sure to have your signature notarized if you are not returning the form in person. You may fax your notarized request to (304) 526-2012. You will be contacted if pre-payment is required. See applicable fees below. Mail forms to:
Cabell Huntington HospitalATTN: Health Information Management
1340 Hal Greer Boulevard
Huntington, WV 25701
Fees: Records being sent directly to a physician or healthcare provider are free of charge. All other copies will be billed through our copying service at a $10 retrieval fee plus .40/page.
Processing: Kindly allow approximately 10 days for records processing.
Questions? If you need additional information, feel free to call the Health Information Management Department Correspondence Section at (304) 526-2259.
Patient Advocacy
If you have questions or concerns about the course of your treatment at Cabell Huntington Hospital, please call our patient representative at (304) 526-2273.
