My Health File FAQs

1. What is My Health File?

My Health File is a secure online website that gives you convenient, 24-hour access to your  personal health information from anywhere with an internet connection. Using a secure username and password, you  can view health information from your computer, your smart phone or your tablet.

2. What can I do using My Health File?

My Health File offers you access to clinical summaries, test results and health information related to your inpatient or outpatient visits, procedures or tests at Cabell Huntington Hospital. Because My Health File offers a snapshot of each hospital experience, it is an important tool to use in conjunction with your physician’s patient portal. Enrolling in My Health File allows you to:

  • View, download and/or transmit medical records/results from Cabell Huntington Hospital inpatient and outpatient visits, procedures or tests
  • Review allergies and immunizations as listed on the medical record
  • Request appointments for self‐referral tests, including mammograms and non-invasive screenings for heart, lung and vascular disease
  • Find additional information about health conditions or diseases of concern

3. Is there a fee for this service?

My Health File is available to any Cabell Huntington Hospital patient at no cost.

4. What do I need to sign up for My Health File?

To access My Health File, you must be a patient of Cabell Huntington Hospital. Just provide your email address when you register for a test or procedure, and you will receive a PIN (personal identification number) by email the same day. You can also register in person in the Health Information Management Department on the ground floor of Cabell Huntington Hospital. Please bring:

Once you have done so, a member of the staff will assign you a PIN and follow up by email with enrollment instructions.

5. Can I use My Health File for urgent matters?

My Health File should NOT be used for urgent messages and emergencies. My Health File is for routine communication and requests only. In case of an emergency, please call 911 or go to the nearest emergency room.

6. Can I access or open an account for a child or a non-minor family member, such as my parent?

Yes, you can use My Health File to manage not just your own health care, but the care of your loved ones as well, including:

  • minor dependents
  • a dependent adult age 18 and older
  • adult patients who want to grant access to another adult, such as a father granting access to an adult daughter who helps manage his care.

Using My Health File to view another patient's information is called proxy access, and you can learn more about it here.

7. What if I forget or lose my PIN number? 

PINs are assigned by the staff at Cabell Huntington Hospital's Health Information Management (Medical Records) Department. If you lost your PIN or haven't been assigned one yet, please call CHH's Health Information Management (Medical Records) Department at 304.526.2259 to find out about receiving a PIN in person.

8. Do I need any special computer equipment to use My Health File?

You can access My Health File from any computer with internet access and a compatible internet browser. The portal has been tested with the newer versions of common internet browsers, including Internet Explorer, Google Chrome, Firefox and Safari. Please click the name of the appropriate logo below to download the latest version of your browser.

Internet Explorer
Google Chrome

9. Can I access My Health File with my mobile phone or tablet computer?

The patient portal website is designed to use on a desk/laptop computer. The portal can be accessed on an iPhone app, with apps for other systems available soon.

10. Who do I contact with problems or questions about using My Health File?

During regular business hours, please call ______________. You can also use our contact form to email your questions.

  • Last updated: 08/19/2015
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