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Patients & Visitors

Last updated: 04/29/2009

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Visiting Hours

General visitation is from 11 a.m. to 8 p.m. If you would like to visit past normal visiting hours, please register at the nurses' station and obtain a visitor's pass. After-hours visitors must check in at the Security Office in the Emergency Department to be registered and given a visitor's pass.

Mother/Baby Unit - (304) 526-2360

Fathers: 10 a.m. to 10 p.m.
Siblings and grandparents: 11 a.m. to 8 p.m.
Friends and family: 1 to 3 p.m. and 7 to 8 p.m.

Intensive Care Unit - (304) 526-2385

Visitation times are every three hours for 30 minutes from 6 a.m. until midnight. There is no visitation from midnight until 6 a.m. Always use the phone in the lobby labeled "ICU" to ask for permission to visit. Two people may be at the bedside at a time. You may trade off visitors in the lobby. Guests must be at least 13 years of age to visit. Please make arrangements for younger visitors to remain in the lobby. There may be times that visitation is limited due to patient privacy or confidentiality. Any adjustments to meet patient needs will be communicated by the ICU staff. The Intensive Care Unit lobby pay phone numbers are (304) 528-9688 and (304) 528-9689.

Pediatric Intensive Care Unit - (304) 526-2399

Parents of patients may visit 24 hours a day, with the exception of the staff shift change from 6:30 - 7:30 a.m. and 6:30 - 7:30 p.m. Immediate family may visit when accompanied by the child's parent.

Neonatal Intensive Care Unit - (304) 526-2370

All visitors must check in at the desk before entering the Intensive Care Nursery. NICU visiting hours are:

7:30 - 8:30 a.m.
10:30 a.m. - 2:30 p.m.
4:30 - 5:30 p.m.
7:30 - 10 p.m.

To promote your baby's health, everyone must wash his or her hands thoroughly when entering the nursery and before touching a baby. No one should be in the nursery if he or she is ill (i.e. runny nose, sore throat, cold sore, recent exposure to chicken pox, etc.), including post-partum mothers with temperatures above 101 degrees. If you may be ill, please discuss it with your child's nurse or physician. Brothers and sisters age 4 and older who are healthy are encouraged to have supervised visits with the new baby. All children under 12 years of age must wear a mask, and visits are limited to 15 minutes. During RSV and flu season (October-April), sibling visitation is limited to children 13 years and older. For a complete list of NICU visitation guidelines, please refer to the packet given to the parents of NICU babies upon admission

Burn Intensive Care Unit - (304) 526-2390

7:30 to 8:30 a.m.
1 to 6:30 p.m.
7:30 to 8:30 p.m.

Visiting Guidelines

Your visit is important to the recovery of your relative or friend; however, we ask that you follow certain guidelines when visiting patients at Cabell Huntington Hospital.

Each patient is limited to two visitors at a time
Visitors should check with the nurse before entering the patient's room
Children under 14 years of age must be accompanied by an adult
Children who have been exposed to chicken pox within the past seven days or visitors with illnesses are not allowed on the unit
In most cases, children are limited to a 10-minute visit. Please supervise children at all times
No smoking is allowed in the hospital; there are designated smoking areas outside. For everyone's comfort, please refrain from smoking near hospital entrances.
Restrooms are located in or nearby all waiting areas; please do not use the restroom in a patient's room
Please do not bring food or lounging or sleeping equipment to the waiting areas
Visitors may call the nurses' station at any time to check on their loved one, but please try to limit calls to one per family. This allows more time for the nurses to care for your loved one.
All visitors shall comply with the West Virginia Health Code and wear proper attire while in the hospital, e.g., shoes, shirt
After 8 p.m., visitors are required to stay on the unit indicated on their passes. If you are in another area of the hospital, you will be asked to return to the designated unit. Under no circumstances will visitors be allowed to wander around the hospital
Overnight visitors of patients in semi-private rooms should be of the same sex as the patients in that room, except on the pediatric unit

Amenities and Services

Here is list of the amenities and services available to you during your visit to Cabell Huntington Hospital. Also, don't forget our most valued service - our dedicated volunteers. They can assist you in finding your way, help you with a problem or lend an ear in comfort.

A B C D E G H I L M N P R S T V W

A

Airport Information

The Tri-state Regional Airport [ ] is located about nine miles from the ECCC, near Exit 1 off I-64. Tri-State Airport is the host of two major carriers: US Airways and Delta Connection. These carriers serve the two hub cities of Charlotte and Cincinnati with more than 700 connecting flights to and from 160 additional cities.

ATM

The ATM is located on the ground floor in the atrium near the entrance to the Marshall University Clinical Practice Center.

B

Billing

See: Patient Accounts

Bio-Ethics Consultants

Members of the Bio-Ethics Committee help patients, family and friends identify, analyze and resolve ethical issues related to patient care through information-gathering and discussion. Although the consultants do not make decisions for the people involved, they do offer advice, make recommendations and identify supportable options. Patients, family members and professionals remain responsible for their own decisions. There is no charge for ethics services. To speak to a bio-ethics consultant, please call (304) 526-4860 or ext. 2049.

Birth Certificates

The birth certificates of all babies born at Cabell Huntington Hospital are on file at the:

Cabell County Courthouse
Office of Vital Statistics Room 108
750 Fifth Avenue
Huntington, WV 25701
Phone (304) 526-8631
Hours: Monday-Friday 8:30 a.m. - 4:30 p.m. (local time)

Bus Services

TTA provides transit services Monday through Saturday from 6:00 a.m. to 11:15 p.m. in the greater Huntington, West Virginia urban area. TTA buses travel from Huntington to Milton and Barboursville. The TTA information telephone number for all calls about regular bus route service is (304) 529-RIDE. The telephone number for all calls about Dial-A-Ride service for the disabled is (304) 529-7700.

TTA bus fares are simple. Each time you board a TTA bus, your basic fare is only 50 cents. Exact change for your bus fare is required. There are two fare zones. If you travel in to or out of the Huntington city limits, there is an additional charge of 25 cents. Customers with a Medicare card ride for one-half the fare. Dial-A-Ride fares are twice the regular fare. Just call (304) 529-RIDE for the exact fare for your bus trip with TTA.

The TTA Center is located on 4th Avenue at the intersection of 13th Street.

C

Cafeteria (also see Restaurants)

The cafeteria is on the ground floor off the Cabell Huntington Hospital lobby. It is open daily, and the hours are posted. More information and cafeteria menus

Chapel/Meditation/Prayer Room

The chapel is on the first floor off the Cabell Huntington Hospital lobby. Services are offered on special occasions as posted. The chapel remains open during the day so that anyone is welcome to visit and spend a few quiet moments in reflection.

Coffee Bar

Perk Place, which is on the ground floor opposite the Gift Shop, offers regular and specialty coffees, teas and other beverages, along with an assortment of fresh pastries and other snacks.

Correspondence

Mail is delivered daily to inpatient rooms. Stamps may be purchased at the Credit Union on the ground floor near the cafeteria or using the stamp machine in the atrium near the Gift Shop. Outgoing mail may be placed in the mailbox outside the entrance.

D

Directions

From Charleston, WV

Take I-64 West to Hal Greer Blvd - Exit 11
Make a right turn onto Route 10
Route 10 will become Hal Greer Blvd
Go through two lights and turn right at the third light
ECCC, Cabell Huntington Hospital and the Marshall University Medical School share a campus on the right side of Hal Greer Blvd

From Ashland, KY

Take I-64 East to Hal Greer Blvd - Exit 11
Make a left turn onto Route 10
Route 10 will become Hal Greer Blvd
Go through two lights and turn right at the third light
ECCC, Cabell Huntington Hospital and the Marshall University Medical School share a campus on the right side of Hal Greer Blvd

E

Ethics Consultation

Members of the Bio-Ethics Committee help family and friends identify, analyze and resolve ethical issues related to patient care through information-gathering and discussion. Although the consultants do not make decisions for the people involved, they do offer advice, make recommendations and identify supportable options. Patients, family members and professionals remain responsible for their own decisions. There is no charge for ethics services. To speak to a consultant, please call (304) 526-4860 or (304) 526-2049.

G

Gift Shop

Our gift shop is on the ground floor near the Cabell Huntington Hospital lobby, and it's open on weekdays. Fresh flowers, cards and gift items are available for purchase, with proceeds benefiting various improvements on our campus.

H

Hearing-Impaired Services

Deaf-Talk is a communication system to facilitate understanding between healthcare professionals and the deaf. DT Interpreting is an interpreting/translating service from English to 150 other languages. To use Deaf Talk or DT Interpreting, please call (304) 526-2090 or speak to your healthcare professional.

Hotels

Local hotels include:

Radisson Hotel Huntington
1001 3rd Ave, Huntington, WV
(304) 525-1001
Holiday Inn Hotel & Suites
800 3rd Ave, Huntington, WV
(304) 523-8880
Super 8
3090 16th Street Rd, Huntington, WV
(304) 525-1410
Red Roof Inn
5190 US Route 60, Huntington, WV
(304) 733-3737
Ramada Limited
3140 16th Street Rd, Huntington, WV
(304) 523-4242
Colonial Inn Motor Lodge
4644 Us Route 60, Huntington, WV
(304) 736-3466
Travelers Motel
4530 Us Route 60, Huntington, WV
(304) 736-9039

I

Information

For information about the Cabell Huntington Hospital that is not listed here, please call (304) 526-2000.

Interpreting

L

Language Assistance

Lost and Found

Security keeps any items found on campus. Please contact Security to inquire about missing items or found items by calling (304) 526-2223.

M

Maps

See: Maps & directions

Medical Records

If you would like to request copies of your medical records, please complete an Authorization To Use/Disclose Health Information. This form can be downloaded or obtained from the Health Information Management Department located on the ground level of Cabell Huntington Hospital This form may also be mailed/faxed to you if it's more convenient; just provide us with a fax number or mailing address.

In Person: To request your records in person, please come to the Health Information Management Department located on the ground level of the hospital. Please bring a picture ID to prove your identity.

By Mail or Fax: To request your records by mail, please download and complete the Authorization To Use/Disclose Health Information. Be sure to have your signature notarized if you are not returning the form in person. You may fax your notarized request to (304) 526-2012. You will be contacted if pre-payment is required. See applicable fees below. Mail forms to:

Cabell Huntington Hospital
ATTN: Health Information Management
1340 Hal Greer Boulevard
Huntington, WV 25701

Fees: Records being sent directly to a physician or healthcare provider are free of charge. All other copies will be billed through our copying service at a $10 retrieval fee plus .40/page.

Processing: Kindly allow approximately 10 days for records processing.

Questions? If you need additional information, feel free to call the Health Information Management Department Correspondence Section at (304) 526-2259.

Meditation/Chapel/Prayer Room

N

Newspapers

You can buy daily editions of The Herald-Dispatch from the machine near the front entrance. Magazines are for sale in the Gift Shop.

P

Parking

Special parking for patients and visitors is available near the main entrance. Enter through the security gate near the small building and park your car, or drive to the main entrance and park under the canopy to use our free valet parking.

Patient Accounts

General billing questions can be addressed by calling (304) 526-2175. If you wish to speak to a financial counselor about a payment plan, please call (304) 526-6344.

Patient Advocacy

If you have questions or concerns about the course of your treatment at Cabell Huntington Hospital, please call our patient representative at (304) 526-2273.

Prayer Room/Meditation/Chapel

R

Restaurants

Several fast food restaurants are on Hal Greer Boulevard within walking distance of the hospital, including McDonald's, Kentucky Fried Chicken, Tudor's and GD Ritzy's.

S

Security

Security guards are on duty 24 hours a day, seven days a week to serve our patients and visitors. To contact security, please call (304) 526-2223.

Social Work

Social workers are on duty Monday through Friday during regular business hours. To speak to a Social Work staff member, please call (304) 526-2090. After hours, please go through the operator by dialing O.

T

Taxi

Local cab companies include:

Express Cab Company: (304) 453-7000
Yellow Cab: (304) 529-7131

Telephones

Cell Phones: Because cell phones may interfere with the functioning of some hospital equipment, there are restrictions on using them in parts of the facility. Please check with a staff member to be sure cell phone use is permitted in the area before turning your telephone on.

Public coin and credit card-operated telephones are in the atrium near the Harless Auditorium.

Translation Services

The hospital has access to interpreters for sign language more than 100 languages. Please ask a staff member for assistance or call (304) 526-2090.

Transportation

See: Bus Services or Taxi

V

Valet Parking

Cabell Huntington Hospital offers free valet parking weekdays from 8:30 a.m. until 5 p.m. Just pull your car up to the main entrance under the canopy, and a parking attendant will give you a receipt, take your keys and park your car. When you are ready to leave, simply give the attendant your receipt and the car will be driven up to the entrance for you.

Vending Machines

Vending machines can be found on the ground floor near the cafeteria opposite the elevators or near the Emergency Department waiting room on the first floor.

W

Wheelchairs

Wheelchairs are available near each entrance to the complex. Please pull your car up under the canopy and tell the security guard, transportation attendant or valet that you need a wheelchair.