myHealth FAQ

MyHealth is the combined patient portal that allows you to access your health information from inpatient and outpatient visits at Marshall Health Network facilities, including Cabell Huntington Hospital, St. Mary’s Medical Center, St. Mary’s Medical Management, HIMG, Scott Orthopedic and clinic visits with Marshall Health providers.

Through the convenience of a single patient portal, you can view clinical summaries, test results and more.

To recover your password, please click the "Forgot Password?" link on the myHealth login page. This will walk you through the process to reset your password.  

If you do not know your username or password, please call Cerner Customer Service at 877.621.8014 for assistance.

MyHealth offers you access to clinical summaries, test results and health information related to your inpatient or outpatient visits, procedures or tests. Enrolling in myHealth allows you to:

• View clinical summaries, test results, immunizations, allergies and other health information
• Message your provider
• Request appointments
• Renew medications
• Review lab results
• Manage your loved ones’ health through proxy access

MyHealth is available to Marshall Health Network patients at no cost.

For security purposes, your invitation must be sent via email. If you prefer to enroll now rather than wait until your next appointment, please bring a valid photo ID and your valid email address to your provider and a member of the staff will assist you with enrollment instructions.

1. At registration, a staff member will ask for your email address to send a link inviting you to sign up for myHealth. Click the registration link in the email you receive and follow the instructions.
2. Create your portal login using a unique username and password.
3. Begin accessing your medical records and other myHealth features.

MyHealth should NEVER be used for urgent messages and emergencies. MyHealth is for routine communication and requests only. In case of an emergency, please call 911 or go to the nearest emergency room.

Yes, you can use myHealth to manage not just your health care, but the care of your loved ones as well, including:

• minor dependents
• a dependent adult age 18 and older
• adult patients who want to grant access to another adult, such as a father granting access to an adult daughter who helps manage his care

Using myHealth to view another patient's information is called proxy access, and you can learn more about it here.

If you have lost your email invitation to enroll in myHealth, please call 877.621.8014 to request a new one.

The patient portal website can be accessed on a phone, tablet, laptop or desktop computer. A free iPhone and Android app is available. Search "HealtheLife" in your phone's app store.

You can send a message directly from the portal to the Health Information Management Department with your concerns.

Your medical record only includes medications prescribed at the time of discharge; it is not intended to be a comprehensive list.

Your medical records reflect the information shared at the time of admission.

Please call 877.621.8014 for assistance, 24 hours a day, seven days a week.